Risk and Payments Agent, Malta


Contract Type Permanent
Sector iGaming jobs in Malta

RecruitMalta are currently helping our client who is a leading igaming company with a European footprint, who has a great opportunity for a Risk and Payments Agent to join this high performance team. The company is moving into an expansion phase, is progressive and ambitious, has a policy of promoting from within and has a dedication to professional training and progression.

What will you do as a Risk and Payments Agent?

A Risk & Payments Agent has an important role in the day-to-day functioning of the casinos that form the core of the brand. These cover the elements of fraud identification, payouts, KYC & related due diligence processes. The agent will work closely with other departments within the business, namely Customer Services & Finance, to ensure a safe yet fun environment for the players.

What will you do as a Risk and Payments Agent? 

A Risk and Payment agent is responsible for the verification of player accounts. The KYC process is carried out in line with regulatory and in-house requirements and protocols. Customer due diligence is an going process and further KYC may be needed throughout the customers journey.

The agent is responsible for the processing of withdrawals on the Casino. Each withdrawal undergoes checks carried out by the agent prior to approval. Each agent will have a limit on the value of withdrawals they are able to process in order to mitigate risk and selected senior CS staff will also be able to process certain withdrawals as the R&P team does not work on a 24/7 basis. 

The agent takes a lead role in mitigating potential risks to the business. This is done through early detection of fraud via daily processes and through the use of reporting tools. The Risk & Payments agent will also be responsible for the actioning of fraud alerts such as payment account de-activation requests, name mismatches on payment methods, same IP triggers, etc. These will eventually be streamlined through the use of a dedicated fraud software, however is currently being done on a manual basis. 

What do you know that makes you a great Risk and Payments Agent?

• Customer Service or Risk & Payments experience required
• You are able to communicate, with both internal colleagues and external customers, through a high level of business-English. You understand that the you will be dealing with delicate cases that require a certain level of linguistic knowledge to enable you to diffuse and resolve situations with tact & diplomacy.
• You are an Excel and Powerpoint wizard. You find MS Word very easy to use and would have no issues learning other software packages.
• You are stress resistant and you can handle multiple tasks simultaneously
• You are comfortable in a highly entrepreneurial and ambitious environment

Salary based on experience with benefits package.


How to Apply? If you want to find out more about this role, send your CV to apply@recruitmalta.com






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