IT Systems Analyst - Malta


Contract Type Permanent
Sector IT jobs in Malta

RecruitMalta are currently helping our client who need an IT Systems Analyst to join a leading name in the insurance sector with an excellent reputation in its field of expertise. They are a multifaceted internal group of companies employing more than 800 people. They are a forward thinking Company and seek employees who have the same drive and motivation in their chosen career. Their desire to retain their market leading position means that all aspects of their business model are managed with a view to being the best and providing an outstanding working environment for their staff in all their locations.

What is the plan for the IT Systems Analyst role?

To act as the initial point of contact between the IT Department and the Malta & Gibraltar based users and to deliver high quality IT service support to users through rapid incident response, triage and/or resolution

• Provide timely response,remote as well as desktop support to internal users in Malta and Gibraltar locations following standard procedures and troubleshooting
• Utilise Service Desk procedures to log, record, categorize and escalate user incidents and requests directly into Service-Now, the current Incident Management System
• Provide innovative business solutions to maintain optimal technological performance, providing Tier I/II & Tier Ill operational support for desktops/laptops deployments, A/V, telephony, mobile and infrastructure systems as required
• Liaise with external consultants, suppliers and service providers and the internal IT department to discuss or resolve issues/problems
• Develop an understanding of the environment and provide a centralised, helpful, customer focused service for the users and share knowledge
• Maintain high levels of customer satisfaction and healthy team-member relationships through effective communication, collaboration and proactive relationship management
• Assist the company Infrastructure with network troubleshooting & File Server Management

What do you know that makes you a great IT Systems Analyst?

• Previous experience in Information Technology (with a focus on Microsoft enterprise environments)
• A degree in a related field (e.g. Computer Science, Information Technology, etc.) preferred
• Technical certifications such as MCSA, MCSE, A+, Network+
• Experience administering in global Enterprise infrastructure environments
• Experience administering in Microsoft domain environments (Active Directory, Exchange,
• Previous experience working remotely with stakeholders within different time zones
• Possess a professional and courteous telephone manner with the ability to build good working relationships with the users quickly within a busy, dynamic environment
• Experience and knowledge of backup and disaster recovery systems and architectures, including policy documentation management
• Ability to work efficiently and effectively, independently or within a team environment
• In-depth experience with digital communications systems (MS Teams, 3CX, Workspace One, and mobile devices such as Android/iOS)
• Familiarity with Office365, SharePoint& CRM an asset

Salary circa €31K based on experience with package.


How to Apply?/td> If you want to find out more about this role, send your CV to






Ways to contact us about a job in Malta



We encourage you to contact us, even if you do not find the dream job in Malta listed, as you just never know what job we might get contacted about tomorrow.