Application Support Analyst - Malta


Contract Type Permanent
Sector IT jobs in Malta

RecruitMalta are currently helping our client who need an Application Support Analyst to join a leading name in the insurance sector with an excellent reputation in its field of expertise. They are a multifaceted internal group of companies employing more than 800 people. They are a forward thinking Company and seek employees who have the same drive and motivation in their chosen career. Their desire to retain their market leading position means that all aspects of their business model are managed with a view to being the best and providing an outstanding working environment for their staff in all their locations.

What is the plan for the Application Support Analyst role?

To provide application support activities to help support operations for the Group. To provide application support while working closely with the Service Desk and the business to ensure timely and efficient resolution of application-related incidents and service requests.

• Provide day-to-day Level 1 & Level 2 application support, working closely with Development, QA, Release Management, Operations and business users.
• Gather and analyse application logs and performance metrics and work with Engineers to troubleshoot and debug application issues and see through to resolution.
• Develop/execute effective test scenarios, scripts and use cases with consideration to cross functional and process stream impact where necessary.
• Monitor applications, servers, databases and scheduled jobs related to applications under support.
• Installation and validation of application releases and patches primarily for core COTS applications.
• Identify process improvements for support related functions and other SDLC processes with specific focus on COTS applications.
• Participate in ad hoc project and triage meetings to provide support to the business.
• Provide new application users with a smooth on boarding experience.

What do you know that makes you a great Application Support Analyst?

• Degree in Computer Science or in a related field or equivalent work experience preferred.
• Solid experience supporting critical software applications, ideally core COTS applications in financial services.
• Previous experience in SQL Server (T-SQL,SSIS,SSAS,SSRS).
• Financial services or insurance industry knowledge would be an asset.
• Proven understanding of programming languages, web technologies, and relational database concepts.
• Demonstrable knowledge of software development life cycles/methodologies including agile/waterfall with the ability to contribute to development activities.
• Experience leading procurement assessment and bug-fixing of COTS applications.
• Knowledge of customer-centric data systems with specific knowhow on data integrity, integrations, accessibility and insights is advantageous.
• A demonstrated track record of success in forging and developing excellent relationships with key internal/external stakeholders.
• Experience working with distributed support teams (multiple countries)
• Excellent written and oral communication skills with the ability to communicate with both technical and non-technical users.
• Ability to work efficiently, either independently or within a team environment.
• Strong time management and organizational skills.
• Ability to travel extensively if required.
• Fluent written and spoken English.

Salary circa €40K based on experience with package.


How to Apply?/td> If you want to find out more about this role, send your CV to






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